As Elite Support (“Company”), we are committed to ensuring the confidentiality of customer information obtained or stored with our customer-oriented service philosophy and legal obligations within the framework of the following basic rules.
Information that is mandatory to carry out customer transactions and required for the services provided is received and stored. All customer information is kept in a secure database and only authorized senior personnel can access this information. This information may be information that customers will submit to the Company, or it may be information such as technical information, browser, operating system, visit sources, visiting hours, forwarding addresses that they will automatically leave to the system during their visit to the Company's website and platforms.
cookies on the customer's computer in order to collect information about how the customer uses the Company website is also included in the Company's information collection procedure . The application of these information collection methods aims to ensure customer security. All information collected by the company is shared only with company employees who are responsible for verifying customer accounts, and the sole reason for this verification is to maintain the privacy and security of the customer. These Cookies used by the Company contain neither personal nor account nor password information of visitors.
The Company may share usage information of website visitors with corporate advertising companies for the purpose of leading internet advertisements on this and other sites. For this purpose, the resolution tag can also be used to draw customers' attention to the pages visited by customers. These resolution tags, which are used based on information collected by advertising companies, cannot be identified based on personal information.
The Company may use third party software or services to analyze and track usage and statistical volumes of information, including page requests, form requests, and success methods, to manage and improve the website. These cookies do not contain any personally identifying information .
Customer information with participants if it is necessary to provide the service or product requested by the customer or to provide customers with the opportunity to participate in the services or products offered by our participants . The company may form partnerships and alliances, including a combined marketing agreement, with other companies that provide high-quality products and services that can be valuable to its customers. This allows customers to better understand the most suitable and useful offers .
Information in accordance with the Personal Data Protection Law No. 6698 As Elite Support (“ Company ”), we attach importance to your security and the protection of your fundamental rights and freedoms. In this context , we would like to inform you about the Personal Data Protection Law No. 6698 (" Law "), which covers the protection of your personal data. Our company has the title of "Data Controller" for the relevant persons within the framework of the activities it carries out in accordance with Article 10 of the Law. Our company is an intermediary institution authorized by the Capital Markets Board to perform the investment services and activities listed in the Capital Markets Law No. 6362.
The confidentiality of our customers' personal data is essential. However, in accordance with the Law, personal data can only be transferred to institutions and organizations that are expressly authorized by law, through the methods specified in the relevant laws, unless our Customers have written permission in this regard. Personal data of our customers are collected verbally, electronically and/or in writing through channels such as the Head Office, Branches, website and call center, in accordance with the Law No. 5549 on the Prevention of Laundering Proceeds of Crime, the Law on the Prevention of Money Laundering No. 4208 and the provisions of the relevant legislation. It is collected by the method.
Unless under legal obligation, customer information is not shared with any third party or institution without their consent. All precautions to be taken to protect the security, privacy and confidentiality of customers are at the highest level.
takes all available measures to ensure the confidentiality of its customers' personal information and to implement information protection procedures designed for customer privacy .
The Company will never disclose the personal and confidential information of its customers to a third party without their customers' express and written consent, except in special cases requiring legal obligation or when verification studies are required regarding the customer's identity in order to protect the customer's account and secure their personal information.
Customer information may be disclosed within the framework of legal regulations if requested by the regulatory bodies, judicial and enforcement authorities to which the Company is subject.
In addition, mutual confidentiality is stated in the agreements made with third parties for the execution of some of the Company's business.